What is bitcoin?

Bitcoin is a decentralized digital currency, it is not backed by any single country or bank and is usable anywhere in the world by anyone with a computer or smartphone and access to the Internet. To read up more on what Bitcoin is you can take a look at these websites.

http://www.coindesk.com/information/what-is-Bitcoin/

https://www.weusecoins.com/

How should I store my bitcoin?

The best way is to store your Bitcoins in a wallet on your computer or mobile phone, as that gives you complete control over your Bitcoins. We recommend using a Bitgo wallet. Create a wallet on bitgo.com

How am I protected from being scammed?

Cash To Crypto sellers go through a rigorous verification process to be approved to sell on the site. In addition to that, these sellers are very experienced and have traded bitcoin for years.

Can I buy less than 1 Bitcoin? How much does 1 Bitcoin cost?

Next to each advertisement on the website the price of a Bitcoin for that advertisement is shown as currency per Bitcoin. For example, if we are buying Bitcoin with the currency US dollars the price would be shown as 500 USD / BTC. This means that if I wanted to buy 1 Bitcoin it would cost me 500 US dollars.

Can I buy less than 1 Bitcoin?

Absolutely! In each advertisement, you see what's called limits. That shows you the least and the highest number of Bitcoins that you can buy from that advertisement.
One Bitcoin can be divided into much much smaller pieces, the smallest piece is called one satoshi and is the same as 0.00000001 BTC.

How do I buy bitcoin?

If you are looking to buy bitcoin please take a look at the instructions page.

Simply follow these steps:

1. Place an order with the seller of your choice

2. Make a cash deposit to the account shown within 2 hours

3. Upload a photo of your receipt and selfie with the receipt.

4. The seller will process your order usually within a few minutes.

 

The bitcoins are not showing in my wallet but the seller has said they have been sent. Whats wrong?

I've waited 60 minutes and my transaction is still pending, now what?
The Bitcoin network might be experiencing congestion, in this case transactions will take much longer to go through.

Bitcoin transactions have to be confirmed by the Bitcoin network. When a transaction is made it gets sent into a transaction pool from where it is bundled up into blocks that Bitcoin miners confirm through mining. Blocks get mined on average every ten minutes and only a finite number of transactions can fit into each block. Sometimes blocks can take much longer or much less time to mine. On rare occasions there can be several hours between successfully mined blocks. This means that the pool of unconfirmed transactions grows larger than what can fit into a single block, making it take a long time for transactions to become confirmed. Once the transaction has been included in a block and has been mined, it has been confirmed once. When the confirmation count of the transaction reaches a certain threshold, usually 3-6 confirmations, the transaction appears in the receiving wallets. You can read more about confirmations on the Bitcoin wikipedia and you can see the current number of unconfirmed transactions on the Bitcoin network here

To check the status of your Bitcoin transaction 
 

  • You need to know the transaction id (TX ID) or the receiving wallet address (looks like: 1JF7RrjBzmVymz3cFeGWA7iVg3y6UXxyg) and the amount of Bitcoins transferred. On LocalBitcoins.com you can get the transaction information from your wallet transaction history after you have made the transfer.
  • Go to Tradeblock.com.
  • Type in the receiving address or the transactions ID (TXID) into the Search field. Use the Bitcoin amount to quickly identify transactions if the receiving address has several transactions incoming.
  • Click the transaction to view more information about it
  • Look for where it shows you how many confirmations the transaction has.

If your transaction has... 
 

  • ...more than six confirmations: the receiving wallet should have received the transaction. Please contact the provider of the receiving wallet if the transaction still does not appear in the receiving wallet.
  • ...0-6 confirmations or unconfirmed: the transaction has left the LocalBitcoins and is still under way.
  • ...you cannot find the transaction: the transaction hasn't been sent. Please contact your seller so that they can look into it.

I sent bitcoin to the wrong address. Can I get them back?

Bitcoin transactions are irreversible, once you’ve sent money to another Bitcoin address it is not possible for you or LocalBitcoins.com to reverse it. To get your Bitcoin back you can try to find the owner of the address and ask them to return the Bitcoin to you. From where did you get the address where you sent the Bitcoins to? You can try googling the address to see if is related to any Bitcoin service that has contact details or you can try using a service such as wallet explorer to see if the wallet is tagged as belonging to a Bitcoin company. 

My order has expired. What do I do?

Make sure your photos are uploaded to your order. Next on your current order page click the “mark payment complete” button. The seller will then be notified and will either re-open your current order or instruct you to place a new order.